Utility Radically Up-Levels Its Change Management Skills to Deliver Extraordinary Impact
The leaders had a limited understanding of what was required to succeed at their complex change initiatives beyond the classic change management services of communications, training and stakeholder management plans bolted onto their project plans. Their CM consultants were often marginalized on projects. If this effort were to succeed, they needed to alter the perception of what these consultants could provide to projects from the point of launch. Mindset, culture, competencies, services, and project protocols would need to be changed.
Over the course of 3 years, we trained hundreds of consultants and contractors, project management and continuous improvement practitioners, and line project leaders and their teams, using their live projects as their learning platform. We presented at their annual Change Leadership Forum, a recognition event for the successes they were having in their projects.
We ran three annual in-house offerings of Being First’s Advanced Change Leadership Development Program, 4Sight, for hand-selected change consultants and line leaders responsible for major change projects. The graduates of the program created their own community to continue supporting each other’s work and personal changes.